Refund policy

Product Care and Order Support Return Policy

Āe Botanicals takes great care to ensure every order is crafted, packed, and delivered to you in pristine condition.

If you experience an issue with your purchase, please contact us at hello@aebotanicals.com within 24 hours of receiving your order. To help us assess the matter promptly, we kindly ask that you include:

• At least one clear image of the issue

• Your order date and time

• Your full name

• Delivery address

• Contact phone number

Our team will review your request with care and do everything we can to resolve the issue fairly and efficiently.

Please note that shipping and packaging costs are non-refundable, except where an item is confirmed to be faulty.

He mea nui ki a mātou tōu wheako — your experience matters to us.